Exchange/Refund policy:

Exchanges are free at Overture Center! However, you will be charged for any upgrade in seating section, if applicable. Tickets can be exchanged throughout the season at any time. This year we’re adding the option to exchange tickets via phone for added convenience.

Exchanges must be made for performances within the same production. Exchanges cannot be made for other productions in the season. Refunds can only be made for cancelled performances.

In-person: The Overture Center Box Office is located at 201 State St.

By phone: Call Overture’s Box Office at 608-258-4141 during operating hours. Have your tickets in hand when you call, as well as your desired exchange dates.

Overture Center Box Office hours:
Monday - Friday: 11am - 5pm
Saturday: 11am – 2pm
Extended and Sunday hours only on show days

By mail: Send the tickets you wish to exchange to the Overture Center Box Office at 201 State St, Madison, WI 53703. Be sure to include a note with your contact information, including the date for which you want to exchange your tickets. Your new tickets will be held at the Will Call window at the Overture Center ticket office unless you include a self-addressed stamped envelope.

Filmed Versions of our Shows
Forward is eager to continue providing high-quality filmed versions of our productions with closed captioning. We know that this increases access and provides an alternative to those unable to attend our productions in person. While we are working to secure the rights to film each show, we cannot guarantee a filmed option with your tickets at this time. FTC will keep you updated as we know more, via our website.