2021-22 FAQ & Subscriber Support
We know you have questions. Big questions about safety, seating, digital tickets and maybe even a few questions about the plays we've chosen! We'll do our best to answer those questions below, but if you still need assistance, please email Samara at email@example.com.
We look forward to welcoming you back to the Playhouse and though it will look different, we're confident that live theater is back and ready to thrive again.
How can I subscribe to the 2021-2022 season?
Click HERE to visit our subscription page and either renew or purchase a subscription.
Why should I subscribe to the 2021-2022 season?
Besides seeing innovative, professional productions of new works, we've thought of a few reasons that a Forward subscription is a great idea.
* Your subscription provides a per-ticket discount and charges only one $10 handling fee for your entire order.
* In the early part of the season, capacity restrictions are possible. Subscribers will be the first people seated and we'll work with you personally to move to a different day if necessary.
* Guarantee those seats you've worked so hard to get over the years, by renewing before June 18th!
* By subscribing, you show a shared commitment to the work of paying our local Wisconsin artists and ensuring a strong recovery for the arts.
Can I buy single tickets on a show-by-show basis?
Yes, but they may be limited. Subscribers will have seating priority. If capacity is restricted, we will have to reduce the number of single tickets available. A subscription is your best chance of watching live theater with Forward in the 2021-2022 season.
Digital single tickets will be available throughout the season.
Are you offering a digital-only subscription?
No. If you know that you'll be enjoying our shows from the comfort of your home, we ask that you purchase a Section B subscription, at the appropriate ticket level. We'll then convert your in-person ticket to a digital ticket on a show-by-show basis.
What if I'm not ready to come back to the Playhouse?
We understand that many of our loyal patrons won't be ready to share public space yet and that's ok! While we're not offering digital subscriptions, every ticket in the 2021-2022 season will include a digital option. Throughout the season, we'll ask you to check in with us and let us know if you're planning on attending in-person. If not, we'll convert your ticket to a digital experience and send you a link to watch from home.
Why do you need the names and emails of my entire party?
Throughout the season, we'll update subscribers via email. This could be about safety updates, changes in seating or to check with you about your plans to attend or stay virtual for a performance. We need a reliable way to communicate with all of our ticket holders, whether or not they purchased the tickets. It also keeps the person who placed the order from having to be the messenger. Hopefully it will make it easier for everyone to receive timely and important updates about our season.
What's your COVID Safety Plan?
As a resident company of the Overture Center, Forward Theater Company is working closely with Overture's staff to develop strategies and keep our audiences safe. Our protocols are based on guidance from Public Health Madison Dane County and the CDC. We must also adhere to strict safety approval plans dictated by Actor's Equity Association (AEA), the national union of professional actors and stage managers.
We share Overture and AEA's commitment to safety and were one of the first professional theaters in the country to receive approval to rehearse and film in person. We will continue that commitment as we move cautiously and safely back into the Playhouse and welcome you home, to live theater.
We'll continually assess safety needs and regulations and will make decisions before each show as circumstances evolve.
Forward will regularly communicate with you about updates to the season. That's why it's critical that we have a working email for you and all of those in your ticket party.
Here's what we know so far:
* Our Company Manager Celia Klehr is FTC's COVID Compliance Officer. It is her job to ensure the safety of every person in Forward's purview. That includes actors, crew, staff and you.
* Common areas will be regularly cleaned and sanitized.
It's possible that some or all of the following safety protocols will be in effect:
* Mandatory masking
* Reduced capacity and/or seating restrictions
* Social Distancing. If distancing is required, we'll help you get in and out of the Playhouse. In the Rotunda, lobby and other areas, please observe the practice of 6' distancing.
Here's what we simply don't know yet. All of these questions will be answered as we move closer to the start of the season in September.
* Will concessions be available?
* What restrooms will be open for the public?
* Will other events be happening at Overture Center?
* Will you require a temperature check for patrons?
* Will we be required to show proof of vaccination upon entering?
Will there be seating changes in the Playhouse?
We're working with the Overture staff to create appropriate seating charts that will adhere to local regulations. While we don't know what the next year will hold, we may have the need for 6' distance, pod seating and possible reduced capacity for at least the first show in September. As the environment changes, we will adapt our seating plans to ensure the safety and comfort of the actors and audience. We'll work on a show-by-show basis and anticipate growing toward 100% capacity.
What if I get sick leading up to the show?
We want all of our patrons to stay safe and healthy. If you’re feeling under the weather at all, please stay home. You’ll have the option to either convert your ticket to a digital viewing (recommended), or exchange to a different day, if seating and schedule allows.
Will I keep my seats?
By renewing your subscription, you'll keep your seats and when we're back to 100% capacity, they'll be waiting for you. Please keep in mind that due to distancing requirements, this season will look a bit different and we ask that you be flexible with necessary seating arrangements.
Will I get paper tickets to the season?
We’re working daily with the Overture Center to determine the safest and most efficient way to process tickets. Tickets will likely either be printed or be scanned at the door via your phone for a touchless experience.
If you still have questions, simply reach out to Audience & Donor Relations Manager Samara Safarik at firstname.lastname@example.org at any time during the season ahead and we'll assist you.